privacy policy

This privacy policy (the “Privacy Policy”) of Real-time Housing [1] (“Realtime Housing or ‘’IC’’ or ‘’us’’) generally applies to any personal information (as defined below in the section entitled Definition of Personal Information) collected and processed by Cambridge from or about guests, tenants (which includes retailers and occupants of our properties), services providers or business partners (hereinafter “users”).

The objective of the Privacy Policy is to help you understand our practices concerning the collection, use, sharing and retention of personal information and of the choices you can make in this regard. Our website is governed by applicable terms of use, the Website and Mobile App Terms and Conditions Of Use, and the use of Wi-Fi is governed by the Wi-Fi Terms Of Use. These documents can be accessed through each property website or Wi-Fi portal.

Generally, by interacting and / or doing business with Realtime housing and / or submitting information to IC in connection with using Realtime housing services (through our website, by email, in person, by telephone or by any other means), you are providing your consent to the collection, use and disclosure of personal information as set out in this Privacy Policy.

This Policy does not apply to third-party websites or third-party services which may be accessed by clicking on links appearing on such websites, and Realtime housing is not responsible for such third-party websites or services. If you follow a link to a third-party website, that third party will have its own privacy policies which you should review before submitting any personal information.

If you are located in the European Union or in the United Kingdom, you may have additional rights which are described in Appendix A of the Privacy Policy entitled EU/UK Notice.

[1] Realtime housing means all real estate subsidiaries owned directly or indirectly by la Caisse de dépôt et placement du Québec that are gathered and operating under the Realtime housing banner.

2. DEFINITION OF PERSONAL INFORMATION

When used in this Privacy Policy, personal information means “any information about an identifiable individual”. This may include contact or demographic information, information relating to your communications with us or more technical information (such as users’ IP addresses, usernames), but only when this information can identify you as an individual. Realtime housing may use and share information which is anonymized and/or aggregated.

Personal Information.
Personal information may include, for example, your name, contact information, home address, telephone number, email address, information relating to your inquiry with us, any complaints documented in a file or other personal or demographic information. It may also include other types of more technical information such as users’ IP addresses, usernames, browser history (pages accessed, date of access, location when accessed), but only when this information can identify you as an individual.

Non-Identifiable Information.
Personal data that is de-identified and/or aggregated and cannot be associated with an identifiable individual is not considered to be personal information. Realtime housing reserves the right to conduct statistical analyses through the use of personal information and/or data collected, including the data collected from individuals who enter our properties, through our websites Wi-Fi on an anonymous and/or aggregated basis in order to understand users’ interests, improve our services and measure interest in and use of our website. Realtime housing reserves the right to provide its analyses based on such anonymous and/or aggregated data to third parties.

3. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW?

Information Collected from or about You.
In many cases, we collect personal information directly from you when you visit our premises, interact with us (inquiry), use our services, website, and/or Wi-Fi, register to receive our newsletter or enter a contest or promotion. We may also collect personal information when you rent our premises or when you submit a job application. You will therefore know when we collect this information. In some other cases, we may collect personal information from third parties (for example, from credit score companies or when conducting a background check) but at all times, with your prior consent and/or as authorized by law.

We may collect personal information from you in the following situations:

Guests.
We may collect your name, contact information, email address and other similar type of information when you are interacting with us, for instance when you make an inquiry or contact IC in person or through our websites, when you register to receive our newsletter, when you enter a contest or promotion, when you use our websites or Wi-Fi (if you chose to provide your information) or when you download and/or use any of our applications. When you use our chat services, we will also collect your messaging content. When you use our guest services desks, for example, to rent carts or equipment, book stylist services or purchase gift cards, payment information may also be collected, although your credit card will not be stored on our systems.
Tenants, as Individuals.
We may collect the name, address, telephone numbers (office, home, cell), email addresses, credit report, information from government issued identification, banking information, insurance policy number and other information regarding insurance, photograph for access card purposes as well as details regarding the existence of a dispute between a consumer and a merchant.
Suppliers and Other Business Partners, as Individuals.
We may collect the name, address, telephone numbers (office, cell), email addresses, IT systems activity logs and in certain circumstances, personal information collected in the context of a background check (such as employment records, credit records and criminal records).
Employment Applications.
We may collect the information which you have included in your resume when you submit a job application or when you apply for a position with Realtime housing.